Note: The text here is excerpted from the HIPSTUB TERMS OF SERVICE
ALL SALES ARE FINAL. Except as provided below under "CANCELLED EVENTS," there are no refunds, no cancellations, no credits, no exchanges and no transfers after the order has been made. Unforeseen circumstances beyond HipStub's control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies. Promoters, venue owners, Security and Event Staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly conduct, aggressive behavior, intoxication, being under the influence of narcotics, venue capacity, breach of security restrictions. Ticket holder is aware that the Venue and Talent are subject to change. Ticket holder is aware that amenities promised by promoters are not guaranteed by HipStub and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests.
If an event in its entirety is cancelled prior to the commencement of the event, you will receive a refund for the face value of the ticket; service, shipping, and other fees are non-refundable under any circumstances. If the service fee is not listed, it may be embedded into the price of the ticket. To inquire about the amount of an embedded service fee, please contact customer support by clicking the "support.HipStub.com" link at the bottom of the website and use our online message system to send a message to Customer Support. Tickets purchased at a retail outlet must be refunded at the retail outlet.
Postponed or Rescheduled Events
If the event is postponed or rescheduled, you are eligible for a refund for the face value of the ticket. Even so, you must submit an email inquiry within five (5) days of the originally scheduled event requesting a refund and mail-in any hard tickets back to HipStub. The tickets must be received five (5) days before the newly scheduled event in order to receive a refund; failure to do so will waive your right to a refund. Tickets purchased at a retail outlet must be refunded at the retail outlet.